We are sorry that you are unable to join us on the new date.
You are able to request a refund up to Sunday 19th September 2021, by emailing swanseabay10k@swansea.gov.uk.
In your email please include:
- ‘Admiral Swansea Bay 10k – REFUND’ in the subject
- Your full name used to purchase the entries originally.
- The email address used to purchase the entries originally.
- The name of all entries you have paid for. Please note - we are unable to offer partial refunds so if you’ve bought four entries we will have to refund all four.
- If you no longer have the original card with which you made the original payment please let us know. We will need to contact you separately about this.
- Please do not include any card details in the email.
The final cut-off date for all refunds for the 2021 race will be September 19th 2021. After this time no refunds will be offered.
Refunds can take up to 20 working days and will be made from Real Buzz to the payment card that you made the original payment on. If you haven’t received a refund within 25 working days please contact helpdesk@realbuzz.com.
Refunds are made to the card from which the original payment was taken. If you no longer have the original card please state this on your refund request email as there is a different process required on our part – we will then contact you separately about this.
If you find your circumstances change you may always be able to enter again later in the year. Subject to availability and entry prices at that time.
We are sorry to hear you can’t make the new date.
You are able to transfer your entry free of charge to someone else via the Real Buzz members hub.
There are easy to follow instructions on how to transfer your entry to another runner HERE.
All free person to person transfers must be undertaken before Sunday 19th Sept 2021.
Transfers may still take place after this time, however from September 20th there will be a £5 transfer fee. The final cut-off date for all person to person transfers for the 2022 race will be 1st July 2022.
If you find your circumstances change you may always be able to enter again later in the year, but this will be subject to availability and entry prices at that time.
We’re sorry to hear you can’t make the new 2022 date. Unfortunately we aren’t able defer your entry to future races, as the race is still going ahead but on a new date.
You are able to transfer your entry free of charge to someone else via the Real Buzz members hub up to Sunday 19th Sept 2021
All free person to person transfers must be undertaken before Sunday 19th Sept 2021.
The final cut-off date for all person to person transfers for the 2022 race will be 1st July 2022.
If you find your circumstances change you may always be able to enter again later in the year. Subject to availability and entry prices at that time.